Reopening Protocols and Procedures

Following the closure of both BodyHoliday and Rendezvous resorts, upon reopening the following protocols and safety measures will be implemented to ensure the wellbeing of our guests and team members alike. These protocols will ensure that guests will be able to enjoy their full holiday experience without compromise and that our team can deliver the exceptional standard of care and hospitality our guests have become accustomed to, all while keeping safe in the post-COVID environment.

  • There are no pre-travel testing requirements or quarantine periods for fully vaccinated traveler. However, you must provide a valid vaccination record as requested on check in, for boarding and on entry to Saint Lucia
  • Fully vaccinated means two weeks has passed since the second dose of a two-dose vaccine, or since a single-dose vaccine. Vaccine proof must be presented on entry to Saint Lucia.
  • The Health Screening Form should be downloaded and printed, and must completed before disembarkation in Saint Lucia for ease of processing on arrival
  • Further and full information of these requirements can be obtained at www.stlucia.org.
  • On arrival at the airport our team members welcome guests while wearing face masks, practicing good hand hygiene and observing physical distancing.
  • Arriving guests meet the Sunswept Resorts Airport Concierge at the Sunswept Resorts kiosk on arrival which is fitted with a plexi screen barrier for additional hygiene protection.
  • Guests will be presented with a sealed pre-packaged amenity pack containing refreshments such as water and dried fruit.
  • The airport concierge directs guests to an approved taxi operator, COVID-19 certified through the Taxi Association and St Lucia Government’s Ministry of Health and Wellness
  • Approved taxi drivers will welcome guests in a vehicle that has been fully sanitized
  • All team members receiving guests and escorting guests to rooms are fitted with face masks and practices proper hygiene while maintaining physical distancing.
  • Guests are received at Porte-cochère by one of our team
  • Physical distancing signage including floor markers are present in public areas and guests are required to adhere to them.
  • Luggage is collected by the Bellman and taken to the luggage bay for disinfection using electrostatic sprayers prior to room delivery. We ask for your continued patience while we get these safely and disinfected to your room.
  • Any guest who has a temperature above 37 °C (99 °F) is placed in isolation immediately for further assessment. Should a further PCR test be required, guests are required to remain in their rooms or the medical unit, depending on severity of symptoms, until results have been
    received.
  • Each guest room is fully sanitised and sani-seal placed on the door which indicates that the guest’s room has not had any other access to the room following the exit of the room attendant
  • Luggage, already disinfected, will be delivered to the door.
  • Guests are welcomed to enjoy the beach at both resorts and are not required to wear face masks in this area, however, are encouraged to do so in public areas where physical distancing may not be possible (i.e. walking to and from the beach).
  • All our team members delivering our beach experience wear face masks, practice good hand hygiene and observe physical distancing.
  • Beach loungers are placed in keeping with physical distancing requirements. Guests are requested to adhere to these distancing requirements at all times.
  • Guests are not required to wear masks.
  • All team members in our restaurants wear protective face masks, practice good hand hygiene and observe physical distancing.
  • Guests are able to enjoy and participate in the usual extensive range of activities at each resort and are not required to wear face masks.
  • Class/activity locations are sanitised daily using electrostatic sprayers. This is undertaken between classes where groups are hosted e.g. stretch class in fitness studio.
  • All equipment including yoga mats, exercise bands, etc. are sanitised fully daily and following each use.
  • Physical distancing is maintained at all times.
  • Maximum numbers of guests for activities and classes are determined for each location and activity. Unique signage reflecting these maximum numbers will be displayed in each area.
  • In the case that a popular class becomes over-subscribed (due to physical distancing requirements) the team, will offer additional classes to ensure all guests can enjoy the full program.
  • The use of our swimming pools is encouraged however physical distancing within the pools are required
  • Excursions are available, guests must book these via the Special Experiences desk to ensure only COVID certified trips are undertaken as mandated by St Lucia government.
  • All team members and therapists must undertake a temperature check using touchless infrared thermometers before entering the Spa in the Water Garden. Any team member who has a temperature above 37 °C (99 °F) will not be allowed to be in contact with any guests until they have no fever and no evidence of COVID-19 symptoms.
  • Therapists are required to wear face masks at all times
  • Guests are required to answer health questions during their visit to the Spa in the Water Garden as a precautionary check on their wellbeing for the safety of all
  • The Spa in the Water Garden avoids taking cash payments and encourage room charges only for paid treatments and services.
  • Before entering a Treatment Room, a Spa therapist uses a contactless thermometer to check the temperature of each guest prior to treatments. Any guest who has a temperature above 37 °C (99 °F) will not be allowed to commence their treatment.
  • Guests must approach and enter the Spa in the Water Garden wearing a face mask however will be allowed to remove this when the therapist has exited and they are ready to lay face down on the massage bed.
  • Sanitization in the guest’s presence is as follows:
    – Therapist washes hands for at least 20 seconds.
    – Disinfectant is sprayed on to the cradle and allowed the two-minute prescribed contact time.
    – A clean face towel or cradle cover is placed on to the face cradle before the guest is invited to utilize the massage bed.
  • All used linen is replaced between treatments and before a guest is invited to utilize the massage bed.
  • All equipment used in treatments such as hot stones, manicure & pedicure stations, wash basins etc, are cleaned and sanitized between each use.
  • Guests will be invited to use the lounge chairs around the pool however these will be positioned to adhere to physical distancing standards.
  • All guests are required to shower before entering the pool.
  • Guests are required to adhere to physical distancing protocols inside the pool.

For any questions or queries please do not hesitate to contact reservations@theromanticholiday.com who would be happy to offer any further clarification required.